Get in Touch

Frequently Asked Questions

Where can I buy McCain products?

Our products are available at Coles, Woolworths and Independent stores in Australia, as well as Foodstuffs, Countdown and Pak'n'Save in New Zealand. We recommend contacting your local store to check which of our products they stock.

What is McCain's sustainability strategy?

Sustainability is at the heart of our purpose at McCain. Set towards producing delicious, planet-friendly food. This means growing food responsibly, reducing our carbon footprint, supporting the communities where we operate and ensuring a sustainable future for generations to come. This is ingrained in our company ethos, inspired by our founders’ belief that good ethics is good business. See more on our Sustainability page.

How does McCain support the community?

We are committed to the long-term development, education and support of both farmers and families in our local areas. Our Thriving Communities sustainability pillar highlights our commitment to the local communities where our plants operate. We support these communities through food donations, Community Development Programs and our Chips In Volunteer Program.

How much food waste does McCain generate? What is the company doing to reduce?

In FY22, McCain ANZ had over 100,000 tonne of food waste. Whilst majority of this was utilised for stock feed, we recognise that we can do more to reduce food waste. As founding signatories of the Australian Food Pact, we have committed to halving food waste in Australia by 2030 through a targeted and measured approach.

How can I give feedback?

Please click on 'Product Feedback' below or alternately if you require support please call us on 1800 065 521 for Australia and 0800 858 511 for New Zealand. We’re here from 9am to 5pm AEST Monday to Friday except on Public Holidays.

Thank you for contacting us!

Thank you for contacting us!

Thank you for contacting us!

Contact Customer Service

Freecall 1800 065 521

New Zealand
Freecall 0800 858 511

For all other enquiries please contact our Head Office or our Factories

Melbourne Head Office
McCain  Foods (Aust) Pty Ltd
Level 10/616 St Kilda Rd, 
Melbourne VIC 3004
Tel: 03 9514 4600

McCain  Foods (Aust) Pty Ltd
1059 Ring Road,
Mitchell Park, VIC, 3355
Tel: 03 53 380 200

McCain  Foods (NZ) Limited
Meadows Road, Washdyke, Timaru, New Zealand
Tel: 03 6874 070

McCain  Foods (NZ) Limited
1440 Omahu Road, Hastings,  
Tel: 06 8739 030